FAQ
How to personalize an order on the website?
To find out which products are customizable, please visit the following link: Customizable Clothing . If the product you want is not in this collection or on our website, please fill out the personalized order form on this link . A link will then be sent to you to proceed to payment, as if it were a transaction made on the website.
What should I do if the item I want to order is not on the website?
If the item you want to order is not available on our website, please contact us via Instagram messaging and provide us with the following information:
- What you want to embroider and the size (with supporting visuals)
- The type of item and size
- The color of the garment and the embroidery
- The size of the garment
We will then make a price including taxes and shipping. If this suits you, we will proceed to payment by interac transfer, credit or Paypal depending on what suits you best.
Can I have a garment made to measure with a logo?
Yes, it is possible. If you have a logo and would like to have it embroidered on a garment, we can do it. Please contact us via email at info@brodame.com or Instagram messenger and provide us with the following details:
- The logo to be embroidered and its size
- The type of item to be embroidered and its size
- The color of the garment and that(s) of the embroidery
We will be able to provide you with a price based on this information. However, if the graphic design service is required, additional fees will be charged.
What are the delivery times?
For products that are not personalized, the production time is 5 business days. For personalized items, the time can be up to 10 business days.
In both cases, delivery is at the discretion of Canada Post.
What are the production times?
For any order size, the production times for embroidery and DTF are 2 to 4 weeks after paying at least 50% of the total order. The time depends on the quantity of items to be produced and the logo in question.
For screen printing, production times are 3 to 6 weeks after paying at least 50% of the total. The time depends on the quantity of items to be produced and the logo in question.
Delivery, on the other hand, is approximately 1 to 3 business days. We deliver everywhere in Canada, by Canada Post.
Do you produce large quantities?
Yes, we do produce large quantities! We have no minimum or maximum for embroidery and DTF. However, there is a minimum of 12 pieces with the same logo for screen printing.
What are your price scales?
Our prices vary depending on the quantity of items you want, your logo, the number of colors and the graphic design fees, if applicable. The higher the order volume, the more advantageous the prices will be. Some fees are fixed, regardless of the quantity.
For more information, please contact us by email at entreprises@brodame.com or fill out the following form: Quote Request Form .
How can I get a quote?
You can get a quote by filling out the quote request form . Our team will contact you within 48 business hours of your request to learn more about your project and provide you with a more accurate quote.
Who are we?
Our mission at Brodame is simple: to transform the abstract into concrete for a project of any size. Our team does everything to meet the specific needs of each individual. With transparent communication and exceptional quality of service, we believe that you will find what you are looking for by using our embroidery, DTF or screen printing service.
What payment methods do you accept?
For purchases on our website:
We accept the following cards: MasterCard, Visa, American Express, Discover, Paypal, Google pay, Shop pay. and Sezzle. We only take payment when the order is placed. We also accept Interac e-Transfer payments.
For large quantity and/or business purchases:
We process by interac transfer, direct deposit or credit card. Ask our team to establish the payment method for your order, according to your preferences.
How do I get a refund?
Refunds are processed within 5-7 days of receipt of returned items. Please note that it may take a few days for your bank to process the refund into your account. That said, please allow 10-15 business days after you return your items for updates on your refund. We will contact you via email to notify you that your refund has been processed.
To find out which items are eligible for refunds, please refer to our Exchange and Refund Policy .
Can I place an order without creating an account?
Yes, you can checkout as a guest. However, we recommend creating an account if you want to access your order history, items in your cart and payment details saved for your next visit. Creating an account is quick and easy. Visit https://brodame.com/account/register and follow the instructions.
Where is my order confirmation?
An email is sent to you as soon as you place an order. If you have not received an order confirmation within 24 hours of placing it, please contact info@brodame.com in case there is a problem with your order. Please check your junk mail before contacting us.
How do I add an item to an order that has already been placed?
Unfortunately, we cannot change or add an item to your order once it has been placed. You must place a new order, which we will send with the first one.
When will my order arrive?
Since each order is produced by our team, there are longer lead times before the order is sent. Please allow 1-5 business days for production of your order, and 1-3 business days for delivery. If after 2 weeks you still have not received your order, please contact us at info@brodame.com
Which countries do you ship to?
We deliver throughout Canada and the United States via Canada Post and USPS delivery service.
How much does delivery cost?
In Canada, the delivery fee is $8.99 for orders placed on the website and free for orders of $150 or more. For delivery of group and business orders, the cost varies depending on the size of the order.
It is also possible to pick up the order in store in Drummondville by selecting the “pick up in store” option.
Can I track my order?
Yes, you can. A shipping confirmation email will be sent to you along with your order's tracking number as soon as we ship it. Please contact us at info@brodame.com if you have not received a tracking email.
**An order processing email is also sent to you; this means that your order has been produced by our team. It is not yet sent.
Can I exchange and refund items from my order?
No personalized clothing can be exchanged or refunded, unless it is an error of our team such as wrong size, wrong logo, wrong color or there is a defect in the garment, such as a hole or a stain.
If the item to be exchanged or returned is as is on our website, it is possible to exchange or refund it in store or by post. Please note, however, that the return and shipping costs are at your expense.
Please refer to our Exchange and Refund Policy for full details.
How to return an item?
Please contact info@brodame.com with your order number, the item to be returned or exchanged and the reason for the return within 30 days of receiving your order. You will however have to cover the packaging and delivery costs for the return.
How long does a return take?
The return time to our warehouse is between 2 and 7 working days. We will refund within 5 days of receiving the return. The time may be longer considering the processing time of the refund from your bank.
How to personalize an order on the website?
To find out which products are customizable, please visit the following link: Customizable Clothing . If the product you want is not in this collection or on our website, please fill out the personalized order form on this link . A link will then be sent to you to proceed to payment, as if it were a transaction made on the website.
What should I do if the item I want to order is not on the website?
If the item you want to order is not available on our website, please contact us via Instagram messaging and provide us with the following information:
- What you want to embroider and the size (with supporting visuals)
- The type of item and size
- The color of the garment and the embroidery
- The size of the garment
We will then make a price including taxes and shipping. If this suits you, we will proceed to payment by interac transfer, credit or Paypal depending on what suits you best.
Can I have a garment made to measure with a logo?
Yes, it is possible. If you have a logo and would like to have it embroidered on a garment, we can do it. Please contact us via email at info@brodame.com or Instagram messenger and provide us with the following details:
- The logo to be embroidered and its size
- The type of item to be embroidered and its size
- The color of the garment and that(s) of the embroidery
We will be able to provide you with a price based on this information. However, if the graphic design service is required, additional fees will be charged.
What are the delivery times?
For products that are not personalized, the production time is 5 business days. For personalized items, the time can be up to 10 business days.
In both cases, delivery is at the discretion of Canada Post.
What are the production times?
For any order size, the production times for embroidery and DTF are 2 to 4 weeks after paying at least 50% of the total order. The time depends on the quantity of items to be produced and the logo in question.
For screen printing, production times are 3 to 6 weeks after paying at least 50% of the total. The time depends on the quantity of items to be produced and the logo in question.
Delivery, on the other hand, is approximately 1 to 3 business days. We deliver everywhere in Canada, by Canada Post.
Do you produce large quantities?
Yes, we do produce large quantities! We have no minimum or maximum for embroidery and DTF. However, there is a minimum of 12 pieces with the same logo for screen printing.
What are your price scales?
Our prices vary depending on the quantity of items you want, your logo, the number of colors and the graphic design fees, if applicable. The higher the order volume, the more advantageous the prices will be. Some fees are fixed, regardless of the quantity.
For more information, please contact us by email at entreprises@brodame.com or fill out the following form: Quote Request Form .
How can I get a quote?
You can get a quote by filling out the quote request form . Our team will contact you within 48 business hours of your request to learn more about your project and provide you with a more accurate quote.
Who are we?
Our mission at Brodame is simple: to transform the abstract into concrete for a project of any size. Our team does everything to meet the specific needs of each individual. With transparent communication and exceptional quality of service, we believe that you will find what you are looking for by using our embroidery, DTF or screen printing service.
What payment methods do you accept?
For purchases on our website:
We accept the following cards: MasterCard, Visa, American Express, Discover, Paypal, Google pay, Shop pay. and Sezzle. We only take payment when the order is placed. We also accept Interac e-Transfer payments.
For large quantity and/or business purchases:
We process by interac transfer, direct deposit or credit card. Ask our team to establish the payment method for your order, according to your preferences.
How do I get a refund?
Refunds are processed within 5-7 days of receipt of returned items. Please note that it may take a few days for your bank to process the refund into your account. That said, please allow 10-15 business days after you return your items for updates on your refund. We will contact you via email to notify you that your refund has been processed.
To find out which items are eligible for refunds, please refer to our Exchange and Refund Policy .
Can I place an order without creating an account?
Yes, you can checkout as a guest. However, we recommend creating an account if you want to access your order history, items in your cart and payment details saved for your next visit. Creating an account is quick and easy. Visit https://brodame.com/account/register and follow the instructions.
Where is my order confirmation?
An email is sent to you as soon as you place an order. If you have not received an order confirmation within 24 hours of placing it, please contact info@brodame.com in case there is a problem with your order. Please check your junk mail before contacting us.
How do I add an item to an order that has already been placed?
Unfortunately, we cannot change or add an item to your order once it has been placed. You must place a new order, which we will send with the first one.
When will my order arrive?
Since each order is produced by our team, there are longer lead times before the order is sent. Please allow 1-5 business days for production of your order, and 1-3 business days for delivery. If after 2 weeks you still have not received your order, please contact us at info@brodame.com
Which countries do you ship to?
We deliver throughout Canada and the United States via Canada Post and USPS delivery service.
How much does delivery cost?
In Canada, the delivery fee is $8.99 for orders placed on the website and free for orders of $150 or more. For delivery of group and business orders, the cost varies depending on the size of the order.
It is also possible to pick up the order in store in Drummondville by selecting the “pick up in store” option.
Can I track my order?
Yes, you can. A shipping confirmation email will be sent to you along with your order's tracking number as soon as we ship it. Please contact us at info@brodame.com if you have not received a tracking email.
**An order processing email is also sent to you; this means that your order has been produced by our team. It is not yet sent.
Can I exchange and refund items from my order?
No personalized clothing can be exchanged or refunded, unless it is an error of our team such as wrong size, wrong logo, wrong color or there is a defect in the garment, such as a hole or a stain.
If the item to be exchanged or returned is as is on our website, it is possible to exchange or refund it in store or by post. Please note, however, that the return and shipping costs are at your expense.
Please refer to our Exchange and Refund Policy for full details.
How to return an item?
Please contact info@brodame.com with your order number, the item to be returned or exchanged and the reason for the return within 30 days of receiving your order. You will however have to cover the packaging and delivery costs for the return.
How long does a return take?
The return time to our warehouse is between 2 and 7 working days. We will refund within 5 days of receiving the return. The time may be longer considering the processing time of the refund from your bank.