For any order size, production times for embroidery and DTF are 1 to 3 weeks after payment of at least 50% of the total amount. The lead time depends on the quantity of items to be produced and the logo in question.

For screen printing, production times are 2 to 4 weeks after payment of at least 50% of the total cost. The lead time depends on the quantity of items to be produced and the logo in question.

Delivery takes approximately 1 to 3 business days. We ship throughout Canada via Canada Post and Purolator.

You can also pick up your order in store in Drummondville once production is complete.

Yes, we do produce large quantities! We have no minimum or maximum for embroidery and DTF. However, there is a minimum of 12 pieces with the same logo for screen printing.

Our prices vary depending on the quantity of items you want, your logo, the number of colors and the graphic design fees, if applicable. The higher the order volume, the more advantageous the prices will be. Some fees are fixed, regardless of the quantity.

For more information, please contact us by email at entreprises@brodame.com or fill out the following form: Quote Request Form .

You can obtain a quote by filling out the quote request form . Our team will contact you within 24 business hours of your request to learn more about your project and provide you with a more accurate quote.

Our mission at Brodame is simple: to transform the abstract into concrete for a project of any size. Our team does everything to meet the specific needs of each individual. With transparent communication and exceptional quality of service, we believe that you will find what you are looking for by using our embroidery, DTF or screen printing service.

For purchases on our website:

We accept the following cards: MasterCard, Visa, American Express, Discover, Paypal, Google pay, Shop pay. and Sezzle. We only take payment when the order is placed. We also accept Interac e-Transfer payments.

For large quantity and/or business purchases:

We process by interac transfer, direct deposit or credit card. Ask our team to establish the payment method for your order, according to your preferences.

Refunds are processed within 5-7 days of receipt of returned items. Please note that it may take a few days for your bank to process the refund into your account. That said, please allow 10-15 business days after you return your items for updates on your refund. We will contact you via email to notify you that your refund has been processed.

To find out which items are eligible for refunds, please refer to our Exchange and Refund Policy .

Yes, you can checkout as a guest. However, we recommend creating an account if you want to access your order history, items in your cart and payment details saved for your next visit. Creating an account is quick and easy. Visit https://brodame.com/account/register and follow the instructions.

You will receive an email as soon as you place an order. If you haven't received an order confirmation within 24 hours, please contact info@brodame.com in case there is a problem with your order. Please check your spam/junk mail folder before contacting us.

For any order modification, please write to us as soon as possible at info@brodame.com, mentioning the item to add or remove from your order and your order number.

You will receive a refund for the item to be removed; if it is not already in production or an invoice by email to pay the balance of the order.

Since each order is produced by our team, there are longer lead times before the order is sent. Please allow 1-5 business days for production of your order, and 1-3 business days for delivery. If after 2 weeks you still have not received your order, please contact us at info@brodame.com

We deliver throughout Canada and the United States via Canada Post and Purolator delivery services.

In Canada, shipping costs $8.99 for orders placed on the website and are free for orders of $99 or more. For group and corporate orders, the cost varies depending on the size of the order.

It is also possible to pick up the order in store in Drummondville by selecting the "in store pickup" option.

Yes, you can. A shipping confirmation email will be sent to you along with your order's tracking number as soon as we ship it. Please contact us at info@brodame.com if you have not received a tracking email.

**An order processing email is also sent to you; this means that your order has been produced by our team. It is not yet sent.

No personalized clothing can be exchanged or refunded unless it is an error on our part such as wrong size, wrong logo, wrong color or there is a defect in the garment, such as a hole or stain.

If the item you wish to exchange or return is listed as such on our website, you can exchange or refund it in-store or by mail. Please note, however, that you are responsible for the return shipping costs.

Please refer to our exchange and refund policy for more details.

Please contact info@brodame.com providing your order number, the item to be returned or exchanged, and the reason for the return, within 30 days of receiving your order.

However, you will have to cover the packaging and delivery costs for the return.

Return shipping to our warehouse takes between 2 and 5 business days. We process refunds within 48 hours of receiving the return. Depending on your bank, it may take up to 10 business days for the refund to appear in your bank account.